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Locum tenens travelers: Cancel tickets if you can’t make your flight!

Posted by VISTA Staffing on Jan 4, 2010 3:23:00 PM

Effective January 1, 2009, United, American, and most major airlines have started strictly enforcing a little-known policy that applies to non-refundable airline tickets. They now require travelers to CANCEL a ticket before the flight date and time if they are not going to make the flight.

Locum tenens travelers—when you know you are going to miss a flight due to weather, traffic, work delays, please call the airline directly to cancel the flight. Attempting to contact VISTA or our after-hours travel service could result in delays. Tickets not canceled before the date and time of departure lose all value. We can’t even rebook you with change fees.

We’ll remind you of the policy on the itineraries you receive for travel to each locum tenens assignment. And as always, we are just a phone call away to help you rebook and get to your locums assignment. We just ask that you please make sure to call the airline first to avoid losing the value of the ticket.

In making this announcement the airlines emphasized that it is not a new policy, just strict enforcement of an existing policy. The same policy applies to international tickets, unless they are handled locally, then current policies will continue.

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About VISTA Staffing Solutions

VISTA Staffing Solutions has over thirty years of experience providing award-winning customer service to clients and providers alike. Headquartered in Salt Lake City with additional offices in Atlanta and Houston, and employs approximately 1,000 people between corporate staff and field clinicians and contracts with over 2,500 physicians across 60+ specialties and subspecialties. VISTA helps U.S. hospitals, medical practices, and government agencies optimize their physician staffing, ensure quality and continuity of care for patients, and maintain financial stability. As a leading provider of U.S. Locum Tenens and Permanent Physician Search Services, VISTA also operates VISTA Select, a first-of-its-kind technology and services solution utilizing advanced data and analytics to provide healthcare organizations with customizable workforce optimization solutions.